[Despite the cashier's smug reply, she only grins confidently in response.]
Exactly. I thought I'd do you a favor and spare you the public humiliation of getting called out by everyone in line right now, but we can do this the hard way if you want. [She turns around to the person behind Matt.] Ma'am, you wouldn't have happened to see what bill he paid with, would you?
[Now that they know they wouldn't be the ones labeled for making a problem, the people in line are much more willing to speak up. The woman Rose spoke with says that he should be getting $5 back for the $10 he gave, and the person behind them chimes in their agreement. She thanks everyone kindly for standing up for what's right and all that, but when she turns back to the cashier, her smile is sharp.]
What's that phrase again? "The customer's always right"? [Having worked retail and customer service herself before, she normally hates pulling that on employees. This one is definitely deserving of it though.]
no subject
Exactly. I thought I'd do you a favor and spare you the public humiliation of getting called out by everyone in line right now, but we can do this the hard way if you want. [She turns around to the person behind Matt.] Ma'am, you wouldn't have happened to see what bill he paid with, would you?
[Now that they know they wouldn't be the ones labeled for making a problem, the people in line are much more willing to speak up. The woman Rose spoke with says that he should be getting $5 back for the $10 he gave, and the person behind them chimes in their agreement. She thanks everyone kindly for standing up for what's right and all that, but when she turns back to the cashier, her smile is sharp.]
What's that phrase again? "The customer's always right"? [Having worked retail and customer service herself before, she normally hates pulling that on employees. This one is definitely deserving of it though.]