[ The cashier is sweating now, Matt can smell it all too easily. They know they've been cornered and the line of customers is quickly turning into a line of disapproving witnesses. Matt clears his throat. ]
I'd like to speak with your manager please.
[ He smiles, he can't help it. The cashier swallows nervously and disappears into the back of the cafe. He can hear them hesitating as they approach the manager who was sitting in front of a computer in the back. "They want you out there," the cashier squeaks. In the next minute the manager is behind the counter and Matt explains the situation. People in the line behind him start to chime in. He gets a heartfelt apology and his cash back along with his order. A few of the people in the line applaud.
Matt turns towards Rose and smiles at her. ]
Thanks. Can I pay for your order as a thank you gift?
no subject
Matt clears his throat. ]
I'd like to speak with your manager please.
[ He smiles, he can't help it. The cashier swallows nervously and disappears into the back of the cafe. He can hear them hesitating as they approach the manager who was sitting in front of a computer in the back. "They want you out there," the cashier squeaks. In the next minute the manager is behind the counter and Matt explains the situation. People in the line behind him start to chime in. He gets a heartfelt apology and his cash back along with his order. A few of the people in the line applaud.
Matt turns towards Rose and smiles at her. ]
Thanks. Can I pay for your order as a thank you gift?